Quick answers to common questions. Can’t find what you need? Email support@dmobin.com — we usually reply within 24 hours. Or, in the app, tap Settings › Contact support: the email includes your app version and phone model, which helps us fix problems faster.
Playing games
What is Playnest?
Playnest is a collection of mini games you can start instantly, without installing each game. Browse the home screen, tap a game, then tap Play.
Do I need to create an account?
No. You can play right away. Signing in with Google is optional and keeps your favorites, history and game progress if you change devices.
A game won’t load, or shows a blank or black screen
- Check your internet connection and tap Retry.
- Close the game and open it again.
- Go to Settings › Clear cache. Your downloaded games and history are kept.
- Update Playnest to the latest version from Google Play.
Still not working? Email us the game’s name and your phone model.
How do I leave a game?
Tap Exit in the game bar or press your phone’s Back button.
How do I turn the sound off?
Tap the speaker button in the game bar, or turn off sound in Settings.
Will my game progress be saved?
Most games save progress on your phone. If you sign in with Google, progress is also saved to your account so you can restore it on another phone. Progress may be lost if you uninstall Playnest or clear its data without signing in.
Downloads and offline play
Can I play without internet?
Yes. Download games from their game page and play them with no connection. A few games still need internet to work.
My download is stuck on “waiting”
If Settings › Download games on Wi-Fi only is on, downloads wait until you connect to Wi-Fi. Turn it off to download on mobile data.
How do I free up space?
Remove downloaded games you no longer need — you can still play them online. Settings › Clear cache removes temporary game files.
Ads and purchases
Why are there ads?
Ads keep Playnest free. Read our Ads Policy to learn which ads we show and how to control personalization.
I watched a reward video but didn’t get the reward
The reward is given only after the video plays to the end. If the video was closed early or failed to load, try again later. If it keeps happening, email us the game’s name.
How do I remove ads?
Buy Remove ads once in Settings. It removes banners and full-screen ads; reward videos stay optional.
I reinstalled the app and ads are back
Tap Settings › Restore purchase on a phone that uses the same Google Play account you bought with.
How do I get a refund?
Purchases are handled by Google Play. Request a refund from your Google Play order history, or contact us and we will help.
Account and privacy
How do I sign out?
Go to Settings and tap Sign out.
How do I change my ad privacy choices?
Where consent is required, use Settings › Privacy options. Everywhere, you can reset or delete your advertising ID in Android settings under Privacy › Ads.
How do I delete my data or account?
Follow the steps on Delete your data.
Contact support
Email support@dmobin.com, or tap Settings › Contact support in the app.